eBay many years ago operated a feedback system where both the buyer and the seller could leave appropriate feedback about a purchase through the eBay platform, however in 2008 eBay removed the right for the seller to leave negative feedback, making the whole feedback system biased and unfair. A buyer can for what ever reason decide to leave negative feedback for a seller and now using eBay’s star rating system leave 1 or 2 star ratings, thus affecting the sellers position and ability to seller on eBay.
This case highlights this perfectly!
On the 25th July 2013, eBay buyer Morgan Joy, aka eBay user name ‘the-sicknote’ purchased a Bluetooth USB dongle, cost £0.99. The item was posted the following day and nothing more heard……unit I get this email from Morgan Joy on the 9th August, saying “Hi I sent this dongle back for a refund and as yet nothing has gone into my paypal account can you arrange the refund asap please” to which my response was “Hello, Can I have your RMA number or the date you requested to return this item as I’m unable to find any information on this? Regards David” a simple polite response asking for further information as it appears Morgan Joy had not made any request or contacted me to return this item.
Why would Mr Joy aka eBay user ‘the-sicknote’ return a £0.99 item for a refund, after return postage costs, assuming he sent it back Royal Mail 2nd class @ a cost of £0.69, he would receive a total of £0.30, do you think he sent it back?
The response from Morgan Joy aka eBay user ‘the_sicknote’ was immediate NEGATIVE feedback on my eBay account and I quote “Did not work in Win7x64, trying to wiggle out of a lousy 99p refund, BE WARNED”
In this case the buyer made no request to me (the seller) to return this item and may not even have done so, yet is allowed by eBay to leave negative, libelous comments on a public platform blackening a sellers reputation and possible damaging future sales. eBay should remember its the seller who is the customer of eBay, NOT the buyer!